A sorter has failed at Coventry on the busiest night of the year, and several hundred thousand parcels are on the wrong side of it. A chatbot cannot answer that, not because it is not clever enough, but because it has no way to find out what is actually happening. This lab follows one agent from an empty console to something a colleague with no technical background can chat with. Six stages, in order. The interesting part is what happens between them, the places where one stage quietly sets something up that a later stage needs. Three are worth watching for. Deploying the agent is what puts it in the company catalogue, though nothing tells you so. A small file you paste in at stage two is the reason the thing can be published at stage five. And the permissions it ends up with are the one thing nobody hands you. You have to go and check those yourself.